Just let us know your preference. If you would like to issue us a key for future cleanings, it can be handed to your cleaners. We are also happy to access a lockbox or obtain keys from the front desk of your building when given permission.

We will try our best to steam clean the tile grout. If you require serious help, we’d recommend looking into and hiring a Tile & Grout Cleaning Service.

For health concerns, we do not clean away bathroom mold. A mold removal specialist would be better equipped for this service, and they can provide assurance that the mold will be safely and surely taken care of.

Accepted payment options include Cash, Checks, Visa, Mastercard, Discover, and American Express.

We do only assign one cleaner per job for our flat-rate pricing. For jobs valued at $450 or more, we can make arrangements to send a team of 2 upon request.

Because we organize and coordinate all of our appointments a few days in advance, a late cancellation fee of $50 will be applied to commitments canceled within 24 hours of the agreed upon appointment date.

This fee also applies if our cleaners are unable to enter the home. For example, if the client is not home or if no access is otherwise provided or arranged.

As a cooperative, all payments are managed directly by every cleaning partner and cleaning professional. We do not and cannot offer refunds after payment has been rendered for services provided.

In case your cleaner falls short of your expectations please let us know within 24 hours of your initial appointment. and your cleaner can return to make things right.