Suddenly Clean LLC — Terms & Conditions (2026 Updated Version)

Effective Date: May 2026
Website: https://sdhousecleaners.com

Welcome to Suddenly Clean LLC. By booking services, using our website, or communicating with our company, you agree to the following Terms & Conditions.

These Terms are intended to provide clear expectations regarding our cleaning services, scheduling, payments, policies, and customer responsibilities.

Throughout this document:

• “Company,” “We,” “Us,” or “Our” refers to Suddenly Clean LLC.
• “Client,” “Customer,” or “You” refers to the person booking or receiving services.
• “Services” refers to all cleaning services offered by Suddenly Clean LLC.
• “Service Providers” refers to the cleaning professionals or teams assigned to complete the service.

By using our website or booking a service with Suddenly Clean LLC, you confirm that:

• you are at least 18 years old,
• the information provided during booking is accurate,
• you are authorized to request service for the property,
• you agree to these Terms & Conditions.

If you do not agree with these Terms, please do not use our website or services.

Service availability depends on:

• scheduling capacity,
• staffing availability,
• travel distance,
• service area limitations,
• property condition.

We reserve the right to decline or cancel bookings at our discretion.

Suddenly Clean LLC currently services select areas throughout San Diego County.

To complete a booking, clients may be required to provide:

• full name,
• service address,
• phone number,
• email address,
• payment information.

Clients are responsible for ensuring all booking information is accurate.

Incorrect addresses, missing access instructions, locked properties, or inaccurate booking details may result in delays, additional charges, rescheduling, or cancellation.

Cleaning appointments operate within scheduled arrival windows.

Arrival times may vary slightly depending on:

• traffic conditions,
• prior appointments,
• weather,
• team scheduling adjustments.

If delays occur, we will make reasonable efforts to notify clients.

Clients are responsible for ensuring the property is accessible during the scheduled arrival window.

To help ensure a smooth and efficient appointment, clients agree to:

• provide safe access to the property,
• ensure utilities such as electricity and water are available,
• secure pets if necessary,
• remove or secure fragile or valuable items,
• disclose any hazards or unsafe conditions before service begins.

We reserve the right to refuse or discontinue service if the environment is determined to be unsafe.

Examples include:

• biohazards,
• infestations,
• excessive mold,
• unsafe structural conditions,
• hoarding situations,
• aggressive pets,
• hazardous waste.

Cleaning services are based on the scope selected during booking.

Our primary services include:

• Standard Cleaning
• Deep Cleaning
• Move-In / Move-Out Cleaning

Additional services or add-ons may include:

• Interior windows
• Wet wiping blinds
• Inside fridge cleaning
• Inside oven cleaning
• Interior cabinet cleaning
• Heavy buildup cleaning
• Organization
• Pet hair removal
• Garage sweeping
• Dishes
• Green cleaning requests

Some add-ons may require additional time and pricing adjustments.

Online pricing is based on standard home conditions and the information provided during booking.

Suddenly Clean LLC reserves the right to adjust pricing if:

• the home condition differs significantly from the booking description,
• excessive buildup is present,
• additional rooms or areas were omitted,
• additional time or labor is required,
• add-ons are requested during service.

Clients will be notified whenever possible before additional work is performed.

Payment is due upon completion of service unless otherwise agreed.

We securely process payments through third-party payment processors.

By booking services, clients authorize Suddenly Clean LLC to charge the payment method on file for:

• completed services,
• approved add-ons,
• additional time authorized during service,
• applicable fees under these Terms.

Declined or failed payments may result in additional fees or suspension of future bookings.

Clients may be required to maintain a valid payment method on file.

Payment information is securely handled through third-party providers and is not stored directly by Suddenly Clean LLC.

By booking services, you authorize us to process charges related to your scheduled cleaning services.

Recurring service discounts may apply to weekly, biweekly, or monthly recurring cleanings.

Recurring discounts may be removed if:

• service frequency changes,
• appointments are skipped excessively,
• recurring service is canceled.

Suddenly Clean LLC reserves the right to update recurring pricing with reasonable notice.

Clients may reschedule services with advance notice.

Late cancellations, lockouts, or last-minute schedule changes may result in cancellation fees.

Examples include:

• inability to access the property,
• utilities unavailable,
• unsafe conditions,
• excessive undisclosed buildup,
• repeated rescheduling.

We reserve the right to decline future bookings for repeated cancellations or policy violations.

Clients are responsible for ensuring access to the property.

If our team cannot access the property during the scheduled appointment window, the appointment may be canceled or rescheduled and additional fees may apply.

Clients should never leave keys or access devices in unsecured public areas.

We strive to provide high-quality cleaning services and professional customer care.

If you believe something was missed during your service, please notify us within 24 hours of the appointment.

Whenever possible, clients should provide:

• clear descriptions,
• photos,
• videos if applicable.

We reserve the right to inspect or address concerns before issuing any service adjustments.

Because cleaning services are labor-based and completed in real time, refunds are not guaranteed.

Our teams work carefully and professionally while servicing each property.

If accidental damage occurs during service, clients should notify us promptly.

Suddenly Clean LLC reserves the right to:

• repair the item,
• replace the item,
• offer a reasonable resolution based on the situation.

We are not responsible for:

• pre-existing damage,
• improperly secured items,
• normal wear and tear,
• fragile items left unsecured,
• damage caused by unstable fixtures or improper installation.

Clients are encouraged to secure valuables and fragile belongings before service begins.

We love pets, however clients remain responsible for ensuring pets are safely managed during service appointments.

Aggressive, anxious, or unsafe animals may require the appointment to be stopped or rescheduled.

Suddenly Clean LLC is not responsible for pets escaping due to faulty doors, gates, or client instructions.

For quality control, training, documentation, or claim verification purposes, our teams may take limited photos before, during, or after service.

We make reasonable efforts to avoid capturing personal or sensitive information.

Photos are used internally unless permission is provided otherwise.

By providing your contact information, you consent to receiving:

• booking confirmations,
• appointment reminders,
• schedule updates,
• customer service communication,
• follow-up communication related to services.

Communication may occur through:

• phone calls,
• email,
• text messages.

Clients may request communication preferences when possible.

Suddenly Clean LLC works with experienced cleaning professionals and performs screening and background review procedures as part of our onboarding process.

Service Providers are expected to follow company standards, policies, and quality expectations.

Clients agree not to directly hire, solicit, or bypass Suddenly Clean LLC to obtain services from assigned cleaning professionals during active service relationships.

This policy helps protect scheduling systems, operational stability, and team relationships.

Users agree not to:

• misuse the website,
• submit false information,
• attempt fraudulent transactions,
• interfere with website functionality,
• impersonate others,
• abuse or harass staff.

We reserve the right to restrict or terminate access for violations.

Suddenly Clean LLC is not liable for indirect, incidental, or consequential damages arising from the use of our services or website.

Our maximum liability shall not exceed the amount paid for the specific service giving rise to the claim.

Some jurisdictions may not allow certain limitations, so portions of this section may not apply depending on applicable law.

We are not responsible for delays or service interruptions caused by circumstances beyond reasonable control, including:

• severe weather,
• natural disasters,
• traffic accidents,
• labor shortages,
• power outages,
• emergencies,
• government restrictions.

These Terms & Conditions are governed by the laws of the State of California.

Any disputes arising from these Terms or services provided by Suddenly Clean LLC shall be handled within the appropriate courts of California

Suddenly Clean LLC reserves the right to update or modify these Terms & Conditions at any time.

Updated versions may be posted on our website without direct notice.

Continued use of our services after updates constitutes acceptance of the revised Terms.

Suddenly Clean LLC
Website: https://sdhousecleaners.com

For questions regarding these Terms & Conditions, please contact us through our website contact form or official business communication channels.

©2026 Suddenly Clean LLC. All rights reserved.